Shipping & Delivery Policy

1. Delivery Coverage

We currently deliver across Bangladesh. Delivery availability and timeframes may vary depending on your location. Please ensure your delivery address is complete and accurate to avoid delays.

2. Processing Time

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Time

• Dhaka City: 1–2 business days after processing.
• Outside Dhaka: 3–5 business days after processing.
• Remote areas: 5–7 business days after processing.

These are estimated timeframes and may be affected by public holidays, weather conditions, or other unforeseen circumstances.

4. Delivery Charges

Delivery charges are calculated at checkout based on your location and order size. Free delivery may be available for orders above a certain amount — please check our current promotions for details.

5. Order Tracking

Once your order has been dispatched, you will receive a notification with tracking details. You can also track your order status from your account dashboard under "My Orders".

6. Failed Deliveries

If a delivery attempt fails due to an incorrect address or the recipient being unavailable, our delivery partner may attempt redelivery or contact you for instructions. Additional delivery fees may apply for re-attempts.

7. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date. We will work with our delivery partner to investigate and resolve the issue promptly.

8. Pre-Order Shipping

For pre-order items, shipping will begin on or after the stated dispatch date. You will be notified via email or SMS when your pre-order has been shipped.

9. Contact Us

For any shipping-related inquiries, please reach out to us via our Contact page or through WhatsApp. We are happy to assist you.